New house with two Thermostats without a PIN

[Tim_C428]

Hi,

I bought a house with two Nest Thermostats (main floor and second floor) and the previous owner does not remember the PINs anymore.  Tried to connect the two via Nest App but did not work because I could not unlock the thermostats.  Also, the thermostats would not let me do anything else except enter the correct PIN first.

Please help, thank you.

[David_K]

Let's try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

[Tim_C428]

Hi,

Yes, I see a technicalinfo.PLIST file.  What do I do now?

Thanks again.

[David_K]

That's good. I've asked a community specialist to review this post and contact your directly for next steps, as these can't be shared publicly in the community.

[Jake]

Hey Tim_C428,

Apologies for the late response. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Thanks so much davidking, for sending this on up.

Best regards,
Jake

[Tim_C428]

Hello,

I am still waiting for someone from Google Nest to let me know how to reset the unit.  

Thank you.

Regards,

[gmutlu]

Have you solved this problem?

[Tim_C428]

Hi,

Any way to reset the Google Nest that is locked by the previous home owner?  

[Jake]

Hey Tim_C428,

I am sorry once again for the late reply. I have sent an email over to you with more details and instructions on how to reset the pin. Please let me know if you have any trouble from here seeing the email, or getting the device reset. 

Best regards,
Jake

[Tim_C428]

Okay, thank you!

[Jake]

Hey Tim_C428,

Glad to be of help. Please let me know if you have any trouble from here, as I want to ensure you are good to go.

Best regards,

Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[Tim_C428]

Hi, no.  Still waiting for someone from Google Nest to let me know what to do.

[gmutlu]

How long have you been waiting for?

[Tim_C428]

Hi, since October 5, 2021 

Any solution?