New setup -

[Tflynn1075]

New Nest just  connected.  Trying to obtain the Entry Key, but house logo frozen on the display screen.  Is there a trick to get to settings?

[aatienza]

Hey Tflynn1075,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you tell us what type of Nest thermostat you have? You try restarting your thermostat to refresh the device. Check out this link for additional steps. Once done, follow the steps below and let us know how it goes.

Get an entry key from your thermostat:

1. Press your thermostat’s ring to open the Quick View menu.
2. Choose Settings.
3. Turn the ring to Nest app and press the ring to select it.
4. Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie