No AC option

[Donholl]

 AC will not turn on. Please help!! 

[EdwardT]

Hi Donholl,

Thanks for reaching out. I'm sorry to hear that you're not seeing a cooling option. I'd like to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Also, could you tell us the labels of the terminals of your current thermostat?

Looking forward to your response.

Thanks,

Edward

[Donholl]

I have the Google nest thermostat, I posted a picture in my initial question of my old thermostat, and I just matched  the wires color for color on the nest.  
i’m currently on vacation and really can’t look at the current thermostat and how the wires are placed. When I get back I will post a reply. 

[EdwardT]

Hi Donholl,

Thanks for the response. Let us know when you have access to your Nest Thermostat so we can assist you on troubleshooting it. You could also look into this link for some troubleshooting steps you could try.

Thanks,

Edward

[EdwardT]

Hi Donholl,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Donholl,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward