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No Cooling Option

TooHot1
Community Member

When I look at my nest and at my app, I do not have the option for cooling. I do have an option for heating or off. How do I get access to the cooling option? It is too hot in my home. 

7 REPLIES 7

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

Post a picture of the original thermostat's wiring.


To ensure that I see your reply, please tag me using @Patrick_Caezza

TooHot1
Community Member

20220426_153141.jpg

NanseeCastro
Community Member

I am in the same boat as you. Were you able to fix it?

 

I figured it out yesterday (just in time for upper 90s temps today)! All of my wiring was correct. I had to go to menu > settings > factory reset. Then I had to add the device to my Google Home app again as if it had never been there. During the new process it asked if I wanted to set it to heat or cool (which I had never been offered before). Now it works! What a relief! Good luck, NanseeCastro

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan


 

Ryan_G
Community Specialist
Community Specialist

Hey TooHot1,

 

Thanks for sharing it here in the community.

 

It's great to hear that you were able to make your Nest thermostat back to work again.

 

Thank you Patrick_Caezza and NanseeCastro for your help.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey TooHot1,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan