No Network Found - Nest Error

[stormydac]

My Nest thermometer has lost it's wifi connection for about a week now. There have been no changes to my wifi network that I'm aware of. I've tried to reconnect the Nest to my wifi but I keep receiving the error "no network found". I've reset my wifi several times and reset the Nest several times. Any suggestions? 

[Lenodski]

I hope someone can help you on this as I have a similar problem… I’ve not managed to reset though as I can’t see how to do that? The thermostat permanently displays the icon showing as disconnected, and my google home telling me the thermostat is disconnected?

can I ask how you managed to reset and I’ll try that first and see if I can help you? 

[stormydac]

To restart I went to Settings> Restart and then tried to connect to my app but of course, no wifi or network found. I wish I knew what event happened that disconnected the network in the first place. All other devices in my home are still connected?!

[MelbaDT]

Hey folks, 

Sorry to hear about what you're experiencing with your Nest thermostat devices but thanks for reaching out to the Google Nest Community. I have several questions to better understand what's going on. 

1. What type of Nest thermostat do you have? Check out this link if you're unsure: https://bit.ly/3noGw7F
2. Are you getting a specific code on your thermostat display? If yes, what is it?
3. Have you tried connecting them over to other WiFi networks like a mobile hotpot if they connect successfully?

I'll look forward to your responses. 

Best, 

Melba

[stormydac]

Hi Melba,

1. Nest Thermostat E

2. No code, just receiving the error "no network detected"

3. No networks show up as an option so I cannot connect the Nest to ANY network. 

Thanks for your help!

[MelbaDT]

Hey stormydac, 

Appreciate your answers and thanks for these added details. When and where was your thermostat bought? Also, what country are you in? I'd like to check on your warranty options. 

Best, 

Melba

[stormydac]

approx 18 months ago, i'm in the US

[MelbaDT]

Hi stormydac, 

Got it — thanks for this added information. Since you've already exhausted all possible troubleshooting steps, our next step is to check on your warranty options. However I'm afraid that upon further checking, your device is already out of warranty so we would be able to process a warranty replacement for it. 

I understand that this is not the outcome you're hoping for and we're sorry about this. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in should you still have some questions about this. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba