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No Network Found

HoboCoastie
Community Member

I just noticed tonight that my Nest Learning Thermostat lost its WiFi connection three days ago.  I have not changed any WiFi settings with my home network.

When attempting to connect, the thermostat indicates "Searching.  No networks found yet." and eventually fails.  I also activated the hotspot on my phone and the thermostat is unable to detect any networks.  Manually entering network settings also fails to achieve a connection.

I don't know the exact date of purchase, but it was purchased at Wal-Mart around March or April of this year (2022).

The item number is T3007ES in Stainless Steel.

The serial number is 09AA01AF032205VE.

All other features of the thermostat (not dependent on an internet connection) are functioning.

Please advise how quickly I may receive a replacement, as I believe this unit is still under warranty.

Thank you.

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@HoboCoastie 

You would need to contact Google Nest Support for a replacement under warranty:

https://support.google.com/googlenest/gethelp

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@HoboCoastie 

You would need to contact Google Nest Support for a replacement under warranty:

https://support.google.com/googlenest/gethelp

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@HoboCoastie, how's it going with your Nest Thermostat? Still need our help?

 

Thanks,

Edward

No, I have the replacement.  I’m sending the old one back tomorrow.

Thank you.

EdwardT
Community Specialist
Community Specialist

Hi HoboCoastie,

 

Thanks for the update! I'm glad to hear that you're getting a replacement. Let us know once you received and install it.
 

Keep us posted.

 

Thanks,

Edward

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone.

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel