No Wifi connectivity - Nest 3rd gen

[bg56]

I realize this is a topic that has been beaten to death but before I give up and switch to another brand, I thought I'd give this one last shot....  3rd gen Nest Thermostat - purchased 18 months ago (i.e. no warranty).  Suddenly lost wifi connectivity last night - upstairs 2nd gen is working just fine.  Have gone through the laundry list of diagnostics on my own and with a chat support person with no luck.  This is apparently NOT the w5 error issue (no errors, just doesn't see ANY networks although there are multiple easily identified by other wifi devices including my 2nd gen Nest).

I'm wondering if anyone is seeing this issue recently and had any better luck with your interactions with Google other than "you have to go buy another one".  I'm already researching other options like Honeywell but it's a tough choice given I have multiple Nest devices and like the single platform but replacing these devices every 18 months is a pretty expensive proposition and not sustainable for a retiree.

Thanks!

[MocaTina41]

We are in the exact same boat! Battery has been dying sporadically and taking almost 2 hours to charge. Best hasn’t connected to WiFi in almost a year but didn’t care as long as we have a/c. Did a replacement with Google and received it today. Although the replacement cost us $200 which is to be refunded as soon as they receive the old Nest. We shall see 🤷🏻‍♀️ Connected the new NEST and back to the same issues, no internet connection and the battery needs to be charged. Let see what happens in 2 hours. At this point I am ready to hire an electrician and go back to the basic thermostat. #GoogleNestSucks 

[bg56]

@MocaTina41- thanks for the reply.  I empathize with your frustration for sure.  To be clear, there are some fundamental differences in my situation: 1) battery is fully charged and always has been; 2) The Nest thermo worked for 18 months with no issues - suddenly, last night it is not seeing ANY wifi networks even though my 2nd gen can see my wifi network and 2 neighbors when located in the same spot.  This smells a lot like the W5 error.  There was a lot of speculation that error was caused by an update by google but I'm not sure it was substantiated.  HW failure or firmware/software, having wifi capability fail after 18 month is unacceptable.  Again, just hoping there are others who maybe have seen this specific situation and have any positive input before I ditch this themo.  THANKS

[bg56]

UPDATE for anyone following this thread - I broke down and replaced the Nest 3rd gen thermo.  I only replaced the display and left the base as is.  The wifi is working now so this was either a H/W and/or firmware failure.  Will be interested to know if this is a pervasive problem with other Nest owners given it is only 18 months old.

[Jake]

Hey all,

I wanted to check in with you, and see if you are still having any trouble with your device. I know having your device not work is not an ideal situation. Glad you were able to get the issue resolved bg56, and your device is working. Please let me know if you have any questions from here, as I would be happy to take a close look.

Best regards,

Jake

[bg56]

Hi Jake. Thanks for checking in. To be clear… I had to buy a new Nest thermo. My original device failed and can no longer find any WiFi networks. 

[Jake]

Hey bg56,

I am sorry to hear you that you had to buy a new device. Not the most ideal thing, but glad to hear everything is working as intended from here. I will be sure to keep your thread open for a couple of days to ensure everything is good to go from here. Please feel free to reach back out if you have any questions from here.

Best regards,

Jake

[Ryan_G · Accepted solution]

Hey everyone,

I'd like to jump in here and check if you've seen Jake's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jake.

Regards,
Ryan 
 

[bg56]

Hi Ryan. I did see his response.  No need for additional help since my only issue was a faulty nest thermo. I replaced and the new one is working. Thx

[Ryan_G]

Hey bg56,

Thanks for the reply and we're sorry for the delay.

It's great to hear that your new one is working great. If you have questions, we'll be glad to assist you as we are going to keep this thread open for the next couple of days.

Regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,
Ryan
 

[Jeran]

Hey everyone,

Did anyone have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran