No entry code for thermostat

[Trmowgli]

I have been disconnected from the app.   I have reset thermostat, nest app.  The thermostat will not give me an entry code, it state error and to try later.  I have tired for weeks! Help me please, I cannot control my heating from my phone anymore. 

[David_K]

Hi @Trmowgli 

Check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

If you have a Nest Learning Thermostat 1st or 2nd gen those are no longer supported and can no longer be controlled using the app I'm afraid.

End of support for Nest Learning Thermostats (1st & 2nd gen) - Google Nest Help

If it's not one of those models, let me know and I can advise on next steps.