No entry key from Nest Thermostat

[SteeCree]

I have a 1st gen/2nd Gen learning thermostat. Last night the Nest App on my iPhone lost connectivity to the thermostat. Have done a factory reset and followed all other directions (deleted and reinstalled the Nest app, restarted my router, etc). The thermostat still won’t produce an entry key. I receive a note that says “There was a problem connecting to the service. Try again later”. It has been like this for 14 hrs.

[SteeCree]

Nearly a week with no response or insight from support?

[Markjosephp]

Hello SteeCree,

I'm sorry for the delayed response, and I appreciate that you've tried to find a fix. Let's figure out why your thermostat couldn't generate an entry key.

Have you completed the setup of your thermostat without a Wi-Fi network? If so, going over the steps here might help:
 

1. Go to Settings > Reset > Network/WWN connection.
   1. Tap reset to confirm.
2. After the reboot Reconnect it to your Wi-Fi network manually.
3. Once connected. Go to the Nest App option in its settings to generate an entry key.
4. Proceed by adding the thermostat to the Nest app.

Please let me know if that helps or if the issue still persists.

Thanks,

Mark

[EdwardT]

Hi SteeCree,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EmersonB]

Hi everyone,

@SteeCree just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate your response, Mark and Edward.

Best,
Emerson

[SteeCree]

Thanks for checking back.  Finally returned to the site and did three router resets before the key was supplied.  I consider this closed.  Thanks.

[Markjosephp]

Hi SteeCree,

Awesome! I'm glad to hear that your issue is fixed. We can probably consider this one finished, so I'll close the thread in 24 hours. Feel free to create a new post if you have any other concerns.

Regards,

Mark