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No light on upstairs heatlink

Pauline
Community Member

I have no light on my upstairs heatlink, consequently the thermostat is dead.  I have tried switching the power off and on again, no joy.

Any ideas?

 

14 REPLIES 14

ctcomsa
Community Member

Hi Pauline what model is your thermostat .It sounds like you lost power to it

Curtis

Richie86
Community Member

I have the same issue right now with a heat link with no lights on at all. I have the 3rd gen learning thermostat.

I've seen previous posts regarding the issue and wondering on steps to resolve:

no-lights-on-my-heatlink-error-h71-won-t-reset 

nest-heatlink-is-dead-no-lights 

AlexD
Community Specialist
Community Specialist

Hi @Pauline and @Richie86 . I am sorry to hear you are both facing this behavior from your device and would be happy to try and assist. 

 

@Richie86 , make sure to try and power cycle your Heat Link by turning the power off and back on. See if it has any reaction after.

 

Let us also check a few things:

 

1. When was the thermostat installed?

2. When did you first notice this behavior?

3. Was it installed by a Nest pro or a heating/electrical engineer? 

4. Did you notice or do you have any message on the thermostat display or in the Nest app?

5. Have there been any power cuts in the area recently?

6. Has any work been done on the heating or electrical system at the location recently?

 

Best regards, 

AlexD

Richie86
Community Member

@AlexD - thanks for replying. I tried switching off and on on Thursday, but no change in Heat Link behaviour. Electrician came today and confirmed Heat Link has power but is unresponsive.

1. When was the thermostat installed? 2019

2. When did you first notice this behavior? Thursday 23rd September

3. Was it installed by a Nest pro or a heating/electrical engineer? Yes

4. Did you notice or do you have any message on the thermostat display or in the Nest app? H71 error message on thermostat

5. Have there been any power cuts in the area recently? No

6. Has any work been done on the heating or electrical system at the location recently? No

Many thanks,

Richard

AlexD
Community Specialist
Community Specialist

Thanks for all the info @Richie86 and thanks for trying to power cycle the Heat Link. We want to make sure to try everything we can.

 

I'd like to investigate this further please fill out this form so we can gather your details securely, and let us know here once you've done it https://bit.ly/3oVDg4g . Make sure to include the display serial starting with 09A, the email associated with your Nest account and your full post address.

 

Make sure to include your user name in the "Social handle" field, as we'll use that to look it up once you let us know here it was submitted. 

Richie86
Community Member

@AlexD - this has been submitted now, thanks. Sent twice as didn't send first one as googlemail account.

AlexD
Community Specialist
Community Specialist

Thanks for letting me know @Richie86 , me or one of my colleagues will soon reach out to you over email.

CristianC
Community Specialist
Community Specialist

Hello again. Just checking in. How's it going with your Heat Link?

@CristianC - I did receive a new heatlink from Google in a matter of days. Had some initial issues with the bacteria prevention loop despite it being disabled, as boiler kept turning on outside the hot water scheduled timings. However, on turning down the temperature of the boiler this seems to have resolved that issue.

CristianC
Community Specialist
Community Specialist

Hey @Richie86. I'm glad to hear that everything is back on track now. If anything comes up, let me know. I'm happy to help.

Hi - I can't quite believe it, but my downstairs heat link is now not working!  I've done the usual, power off, power on.  I am starting to think that I have bought a dodgy batch of devices as both heat links were purchased together.  Can you help me organise a replacement as before please?  Thanks

CristianC
Community Specialist
Community Specialist

Hey @Pauline. I'm sorry to hear about what happened. I just opened a new case for you and sent you an email to confirm your details. 

CristianC
Community Specialist
Community Specialist

Hello again. Did you receive my email? Let me know if you want me to send it again. 

CristianC
Community Specialist
Community Specialist


It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.