No power none of the wires recognized

[Pekegal]

Nest thermostat wasn’t connecting to Wi-Fi because of modem problem got a new modem then had to reset the nest to my Google home hub. Finally got that done and it worked for a few hours and now stopped and is giving me no power messages. It’s not recognizing any of the wires. I don’t know what to do.

[Markjosephp]

Hello Pekegal,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

To isolate: could you tell me more about the message you're getting? What's the wiring report or message code showing on your thermostat? Apart from the WiFi changes, were there any instances where you had a power outage or somehow turned off the power from your HVAC system or the breaker? Also, please share with us a photo of your thermostat's wiring.

I'll look forward to your response.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Pekegal]

No. Thank you 

[Markjosephp]

Hi Pekegal,

Alright! It looks like we have come to a solution, so I'm going to lock this thread at this time. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark