‘No power wires detected’

[HSP]

I am getting this message but it has been working perfectly. it randomly prompted this when no one was at the house. I have since reset from my breaker and am charging the device , but has anyone experienced this? What is the charge does not work?

The heat is intermittently working but I have a call into my engineer.

any help would be so appreciated 

x

[Houptee]

The transformer that supplies 24 V Ac might have failed or the fuse on the heating system might have blown.

Do you have a multi-meter to test for voltage on the R to C wires should be 24 to 30 V AC if in USA that is the standard voltage.

[HSP]

omgoodness i have no idea what any of that means. i think it’s best if the engineer comes??

[Jeff]

Hi everyone,

In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion. For those looking for aid still, this help article addresses missing wire or power issues: https://bit.ly/3bJd1ux.

Thanks,
Jeff