No reply from google after submitting warranty claim

[a0001craig]

• Hi,

my nest is dead it will not charge or come on.  I have done all the Trouble shooting steps and it’s broken.

I used the best app to check it’s in warrenty and it is.  So I competed a warrenty form via nest app and it said a specialist will be in touch which was over 2 weeks ago

How can I make a warrenty return when I have had no reply no case Id was given when I filled in the form.  I used the same email as this when completing the form with either gmail.com or googlemail.com at the end.

Any help would be appreciated. 

[NorCalNestPro]

Try using the option to have nest support call you on the phone.

[zoeuvre]

Hi folks,

@a0001craig, thanks for bringing this to our attention, and I'm sorry to hear about the situation. 

Don't give up on us yet. We'd like to further check on this. Do you have the Case ID from your conversation with support? If you can provide that here, I'll look it up and see how I can continue to help. 

I appreciate your input, @NorCalNestPro. 

Best,

Zoe 

[a0001craig]

Hi there

Thank you!

I filled in the warranty claim form through the Nest app and it said a specialist will be in touch, which was two weeks ago I never received an email or anything like his support ID I’m completely stuck please help

[NorCalNestPro]

Link to Google support: https://support.google.com/?hl=en

Screen captures of how I got to the page where support will call you:
https://imgur.com/a/GKAHmu4

[AlexD]

Hi @a0001craig . I am sorry to hear you haven't heard back. If you wish we can do some troubleshooting together and we can see what's going on and try to get things back on track. 

Just to check, do you have the US model of the thermostat or the EU one that includes a Heat Link? 

Thanks for the suggestions @NorCalNestPro , much appreciated. 

[UanaC]

Hello there! Just checking in with you. Did you see my colleagues previous message?