Not able to sign in to my Nest account on Windows 11 computor, end up in a "loop"

[qr2]

When I attempt to sign in to my nest (3rd generation) account I end up in a loop: First the Nest sign in with Google screen > than I sign in with Google > than return to the original Nest sign in with Google screen. The loop occurs with different browsers, after clearing cache and cokies, with both my desktop and laptop computors and restarting the computors has not helped. I did not receive any solution when I called Nest customer service. Any recommendations are appreciated.

[maedacortez]

Hey qr2,

Thanks for reaching out! I understand you're having inconvenience signing in to your Nest account on your Windows 11 computer, and it's getting stuck in a loop. I'm happy to help! You mentioned that you already called Google Nest customer service; could you please send me the case number you received after the call? This will help me see what troubleshooting steps you've already tried and explore other options for you.

Looking forward to your response.

Regards,

Manuel

[qr2]

Hi Manuel

Unfortunately did not retain the case number.  I did keep a note of what was tried and listed those steps in my posting.

[moralesvicente · Accepted solution]

Hi qr2, 

Thank you for your update. To continue addressing the situation, please consult this article: Troubleshoot Nest app sign-in issues and perform the troubleshooting steps detailed in it. 

Let me know how it goes. 

Best regards, 

Daniel

[qr2]

Problem solved by allowing Cookies. Thanks.