Not connecting to app but physical device is operational

[AsadYusuf]

Not connecting to app but physical device is operational

[Guarcax]

Hi @AsadYusuf!

Thanks for posting in the community.
I’m sorry for the inconveniences that you’ve been having with your Nest thermostat. I can see that it is properly working but not connecting to the app. No worries, help is here.

To further assist you, I need some extra information. Here are a couple of questions for you:

• Has the device been paired to the app before?
• What is the exact model of your Nest thermostat?
• How far have you gotten in pairing your Nest thermostat?
• How far is the Nest thermostat from the router?
• What app are you using during the pairing process?
• What troubleshooting steps have you done so far?

I will be waiting for your response.

Regards,

Daniel.

[AsadYusuf]

• Has the device been paired to the app before?yes
• What is the exact model of your Nest thermostat? Google Nest Learning Thermostat - 3rd Generation - Smart Thermostat - Pro Version - Works With Alexa
• How far have you gotten in pairing your Nest thermostat? Not close-I deleted already paired device since I tried pairing more than  20 times and wasn't successful
• How far is the Nest thermostat from the router?less than 10 ft away-close
• What app are you using during the pairing process? nest lifestyle VERSION 5.79.0
• What troubleshooting steps have you done so far? It shows its connected to internet and app is logged in nest. but I am not able to operate the temperatures changes. 
  PLS HELP ME. I would appreciate if anyone could call me .  ###-###-####

[Guarcax]

Hi @AsadYusuf!

Thanks for your reply.
I appreciate all the information that you are sharing with me. I understand that you have tried more than 20 times to connect your Nest Learning Thermostat 3rd Generation, but it is not connecting to your app. I can suggest you create a new home structure under your Nest app and try more time. You can also restart your WiFi router and restart the thermostat and try connecting the thermostat again.

You can check the next articles for further information: Restart or reset a Nest thermostat and Can't connect the Nest thermostat to the app. 

Tell me how it goes.

Regards,

Daniel.