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Not cutting on when it’s below set temp

Lc6
Community Member

The other morning my thermostat didn’t cut on from 7-9am and it was set on 70. When I saw it at 9 it was reading 64 in the house but still set on 70. We turned the learning capability off. Today it didn’t turn on at all 8-9am. I know the house for below 70 during this time and it should have cut on. What is going on? How do we fix this. 

15 REPLIES 15

Suefoo
Community Member

I’m having the exact same problem. I have a Goodman furnace. What do you have? 

Lc6
Community Member

Not sure off the top of my head at the moment but I don’t think it has to do with the furnace as we never had this issue with our old thermostats 

Lifeisgood1
Community Member

I'm had a similar issue twice over the last week. I noticed that it happened when the temp outside went down to approximately 30 degrees both times. I wonder if there is some how a connection...

Lc6
Community Member

That is so strange! It has been extremely cold here the past few days. One would think that wouldn’t trigger the heat to stop. 

Tstoddard
Community Member

Did you find a fix for this? Mine has been doing this now and my temp outside is 2 windchill -30. I can’t get the house to get past 67. Wake up today to 64 

Lc6
Community Member

We turned the auto learning features off on the app. That seemed to help. We are still having issues with it though. Last night I had cut it up to 72 and it was 67 in the house. It’s below zero here so this has been frustrating. It was 65 in my sons room last night. When I saw that I cut it up to 75 and it cut  on. I just needed it to continue running. I joined a Google nest Facebook group and asked about it in there. Hoping for some good feedback there. 

Lifeisgood1
Community Member

Ok, great please keep us posted if you learn something new.

Lifeisgood1
Community Member

Hi Lc6,

I hope your heat is doing well. Have you learned anything on FB?

Sincerely,

Lifeisgood1

No Ive been too busy! 

Lc6
Community Member

Hey! Thank you! So apparently heat pumps aren’t made for extremely cold temps (below 20s) and that is one reason this is happening. Our “aux heat” has been on for several days and that is our emergency heat. Also turn all auto settings off in your app like away from home settings (energy savings etc). I still haven’t gotten to the root of the problem but that’s a few things people have been saying. We already had all those settings off though. 

Lc6
Community Member

Someone also said check the filter, make sure unit isn’t frozen over, get hvac personnel out asap, and call nest to make sure it’s wired correctly. 

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel

Lc6
Community Member

Hi, how do I fix this issue? We have cut off all “learning” settings