Not powering up

[thetinker1908]

I'm a installer and have dealt with nest products for about ten years. This is the first to looks all power, but as it's a Holliday home I've replaced it. So I need money back or credit against Nest products 

[EdwardT]

Hi thetinker1908,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What troubleshooting steps have you done?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi thetinker1908,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi thetinker1908,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward