Not received

[kiru12]

Hi Google support I did not receive the new one and I emailed you two times and still warning me send back to you the old one. Haw can I send you without getting the new one???? what is going on. Check FedEx. It is still pending. I did not received it. 

[Ashepherdson]

I can escalate this to Google, but you need to contact support as this is a community forum, we are not Google employees here.

[MelbaDT]

Hey folks, 

Thanks for bringing this up to our attention, Ashepherdson. I'll take over the thread moving forward. 

kiru12, sorry to hear about this but thanks for reaching out to the Google Nest Commuity. Could you provide the case id of your interaction with our support team so I can have it reviewed?

Best, 

Melba

[MelbaDT]

Hey kiru12, 

Checking back in — how's it going? Still need our help here?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba