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Nest Thermostats

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With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23678 Views
  • 0 replies
  • 8 kudos

Thermostat Keeps Shutting Off

Hello,I've been using my Nest without issue for 3 years. Now it shuts down without reason. If I pull it off and charge it, it will work for a few hours. The battery reads 3.7 Volts after charging. Then it shuts off. It's consistently connected to WiF...

Honeywell TH8321 wiring

I have a HoneywellTH8321 currently and purchased the Nest Learning thermostat but it has a unique configuration with two jumper wires from U1 to R and another jumper from R to Rc - it also has a second U1 with an orange wire.. My assumption is: C to ...

TNewsom82 by • Community Member
  • 454 Views
  • 1 replies
  • 0 kudos

Resolved! Broken. Replacement Broken. No heat for days in half of my house.

I purchased 3. 2 of them broke after 6 months. I had to repurchase the replacement b/c Google can't trust it's customers to send back "broken" equipment. Out 1250 at this point. No heat. Neither replacement works. Customer service will not allow me t...

jzeebas1 by • Community Member
  • 1231 Views
  • 3 replies
  • 0 kudos

Nest reading 263 degrees in the house...

I changed the batteries today and when it came back on its reading 263 degrees in the house... I reset it and now it's only 261 degrees... I've factory reset it and am reconnecting it via iphone.

Nest thermostat calibration

My nest thermostat consistently runs 7 to 8° different from a thermometer. I keep in the room. It worked fine and the air conditioning mode. But now that I've gone to heat, it's 7:00 to 8° over what I've been set to. Example, the room is now sitting ...

SteveY by • Community Member
  • 1759 Views
  • 2 replies
  • 1 kudos

Nest Temperature Device Died

Hello- my nest thermostat died last week, but does not show any error code. How do I go about getting a replacement.

Nest e Thermostat - can I test without connecting to furnace?

Hi - I appreciate any insight...I have a Nest e thermostat and remote sensor that I purchased 3 years ago. After installation, we had several issues with the thermostat losing connection to our home wi-fi. I finally removed the thermostat and re-inst...

RickDJ by • Community Member
  • 1617 Views
  • 3 replies
  • 0 kudos

"Set up" icon doesn't respond - replaced modem

New modem requires "reinstall" for existing Nest Thermo. Instructions say to tap on "set up" gear icon to connect thermo to wifi, however the setup icon is grayed out and not responding. I've been all over my "home" app and googled for help but am no...

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