Nothing happens after scanning Nest qr code

[jabalsad]

I factory rest my Google nest and try to add it to Google home app. It scans qr code and then nothing happens - just returns to home screen.

Please advise.

[olavrb]

What Google Nest device? Nest Wifi? Router or point?

You are using the newest Google Home app, up to date?

Have you tried the Google Home app from a different Android or iOS device?

[jabalsad]

I think it's Nest Wifi (it connects via Wifi) and the wifi is setup (I bought a home and the device was pre-installed).

The device is factory reset.
I am using the latest Google Home app on iOS (up-to-date).
I have not tried it from a different device.

[olavrb]

Difference between the hardware:

• https://support.google.com/googlenest/answer/6280668?hl=en

What the lights mean (sure it's factory reset?):

• https://support.google.com/googlenest/answer/6191584?hl=en

And guide on factory reset (1) and set up:

• https://support.google.com/googlenest/answer/6246619?hl=en
• https://support.google.com/googlenest/answer/9548301?hl=en

How is everything connected? Modem, router(s), cables.

[jabalsad]

Sorry, the device is a Google Nest Learning Thermostat (wifi enabled). The naming was confusing me.

[MichaelP]

Moving this to the thermostat forum in hopes someone there can better assist (was originally posted in Nest WiFi forum).

[jabalsad]

My bad. Any advice would be appreciated. I still can't link my Nest Thermostats to my Google Home app.

[Prod831]

Having the exact same issue. Was this resolved? This is the third thermostat amd the only one giving me issues. 

[jabalsad]

I ended up solving the problem by downloading the nest app and not using Google home.

[MelbaDT]

Hey folks, 

Apologies for the delayed response here but thanks for posting. 

jabalsad, glad to hear that you've sorted it out. Just an added information, all our thermostats should be set up using the Nest app except our newest one which is the Nest Thermostat. To know more what type of Nest thermostat you have, please refer to this link: https://bit.ly/3noGw7F

Prod831, what specific Nest thermostat do you have? Is this the first time that you're adding it to your account and WiFi network? Also, are you getting a specific message or a code? Please tell me more so I can check on it further. 

Best, 

Melba

[MelbaDT]

Hey Prod831, 

Checking back in — how's it going? Still need help with your thermostat?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba