03-11-2022 06:11 AM
Ordered by Google store. Upon arrival quick visual checked as Not molested. Yesterday installing the new Device i was Dumbfounded when there was no Base plate included in my OEM Package. Either the line skipped a beat or more advanced beans teleported it out of the taped box... Will Google honor the its replacement? Evidence available upon official request. Do i make a clame?
03-18-2022 11:08 PM
Hey Sdmf858,
Sorry to hear about this as well as for the delayed response. I want to get into the bottom of this.
What type of Nest thermostat is this? Also, could you provide a photo of what you've got from the box you received?
Best,
Melba
03-22-2022 12:07 AM
Hey there,
Checking back in — still need help with this?
Best,
Melba
03-23-2022 12:26 AM
Hi,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best,
Melba