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Offline thermostat

Community Member

My nest thermostat keeps going offline and we cannot switch it back on. This keeps happening and we have Wi-Fi everywhere else in the home. I’ve tried rebooting the Wi-Fi and that had no effect my thermostat is on hard wired on the wall so power is not the issue (green flashing light on it).

any idea what the problem is and how to fix it?


Community Member

I'm having the same problem. It worked perfectly for a year and then suddenly it lost connection. Occasionally it will reconnect but then loses it again. I've tried all of the troubleshooting tips but nothing works.