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Old email address with no access to in my Nest app

Slgould1956
Community Member

My nest thermostat app is asking me to sign in to my account the problem is I have an old email address I no longer have access to associated with my account.  When I put in my old email and password they are sending the sign in security code to the old email address I cannot retrieve the security code. 

5 REPLIES 5

johnCNA
Bronze
Bronze

You just need to open your Google account in a web browser and update your contact settings.  If you can't get access, you'll need to contact Google for help with that.  It's not a Nest issue.  Same company but wrong department.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the previous response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS