One of my Nest thermostats no longer connects to wifi or Nest app.

[Meauxdogs]

I have 3 Nest Gen 3 Learning Thermostats in my house. A couple of days ago the newest of the 3 lost wifi and will no longer connect to wifi or Nest app, even after resetting/restarting a dozen times. It finds no wifi networks, even if I type the network name in the set up screen. No issues with the other 2 that are a year older, but all 3 are the same model.

[NamesDean]

Mine has done the same today, the thermostat works fine but the app says offline? tried everything but no joy.

[Endlessknight]

I'm having a similar issue:

Nest Server issues (Wifi?) - Google Nest Community

[Meauxdogs]

Anyone from Google that can help here? Looks like the usual resolution for this issue is to get a replacement due to the wifi chip going bad. Thanks!

[Annie6]

I’ve spoken to Google today and they want my credit card details before they will send out a replacement, is this normal?

[Meauxdogs]

Resolution is Google is sending a replacement. Seemed normal for credit card authorization since they are sending the replacement before I send the defective one to them. They are not charging the card, just authorizing a charge in the event you don’t send back the defective device. 

[EdwardT]

Hi folks,

Thanks for reaching out. I'm glad to hear that you were able to get in touch with our team and get a replacement. Let us know if you have other questions and we'd be happy to help.

Thanks,

Edward

[Jake]

Hey there,

I wanted to follow up, and see if anyone is still having any trouble. Please let me know, as I would be happy to review.

Best regards,

Jake

[Meauxdogs]

I received my replacement, and I installed and connected to wifi and the app within a couple of minutes. Thanks!

[Jake]

Hey Meauxdogs,

I am glad to hear you have the new device, and everything is working properly from here. Please let me know if you have any other questions, as I will be locking the thread soon.

Best regards,

Jake