One thermostat is off line on the app only.

[MelbaDT]

Hey Catfur, 

Thanks for reaching out to the Google Nest Community and sorry for the delay here. 

A few questions — is this happening on one mobile device alone? If unsure, is it possible that you try logging into another mobile device's Nest app or on a computers browser by going to https://bit.ly/3gW4i8w? Also, could you uninstall then reinstall the Nest app on your mobile device if there's any difference?

Keep me posted. 

Best, 

Melba

[MelbaDT]

Hey there, 

How's everything now? Have you managed to reconnect your thermostat to your Wi-Fi network through your Nest app?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba