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Outside temperature is wrong

Ryknows
Community Member

The outside temperature where I’m at is 64 degrees and the best thermostat says it’s 51 degrees. I’m not sure why and i can’t figure out how to correct it. I’ve enabled location services on my phone it’s still wrong. 

13 REPLIES 13

Gage
Community Member

I've used this nest thermostat for 6 months now. Seems to me it is regulating my energy. instead of me controlling when it comes on and off, it says it's 71 degrees outside, when it's 49. I wake up freezing. The software sucks. I'm about to replace it with a different brand that's not related to Google or Amazon

Jake
Community Specialist
Community Specialist

Hey Ryknows,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Ryknows,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Ryknows
Community Member

No it wasn’t resolved the app still doesn’t show the correct temperature to what it is outside. 

ESandy
Community Member

Jake - what is the resolution to the "incorrect exterior temp being displayed" issue? 

Ryknows
Community Member

Their fix action is to ignore us and the problem and hope we go away

Jake
Community Specialist
Community Specialist

Hey all, 

 

I am sorry for the frustrations that have occurred. I understand that this is not the most ideal situation. There could be a couple of reasons why your device may be showing the wrong temp. I would recommend taking a closer look at the article here, as it has more details on that, and some troubleshooting steps that may help.

 

Best regards,

Jake 

Jake
Community Specialist
Community Specialist

Hey all,

 

Please let me know if you are still having trouble, as I will be locking the thread in 24 hours. 

Best regards,
Jake

Gage
Community Member

Ok. So no help other than to ask if its good now, just so you can close the ticket. lol   Great Customer support. lol

No, I unplugged the **bleep** thing and got one that does what I want it to do, not do its own thing. So you can close the ticket.

xjtatrox
Community Member

I've been trying to figure this out for months, my location and data are correct. The nest displays some far off outside weather information, which is wrong and useless. I wish we could see the exact location the weather was being read from.

Dmk6
Community Member

Seeing these comments about the Nest reporting inaccurately, and the lack of support tells me not to purchase it like I was considering. I was actually looking here as my Google home had a 10 degree difference from my local news channel this morning. 

Ryknows
Community Member

Tbh the nest support team is great Google support team sucks. The nest thermostat is awesome all the other functionality works great. The temp in my house is accurate and maintained what i set it as it’s the app where the error occurs and apparently they don’t have a fix action yet. 

HankJ
Community Member

mine's fixed after I reinputted the street address.