10-20-2021 12:09 AM
The outside temperature where I’m at is 64 degrees and the best thermostat says it’s 51 degrees. I’m not sure why and i can’t figure out how to correct it. I’ve enabled location services on my phone it’s still wrong.
10-28-2021 04:48 AM
I've used this nest thermostat for 6 months now. Seems to me it is regulating my energy. instead of me controlling when it comes on and off, it says it's 71 degrees outside, when it's 49. I wake up freezing. The software sucks. I'm about to replace it with a different brand that's not related to Google or Amazon
12-06-2021 03:14 PM
Hey Ryknows,
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
12-08-2021 12:27 PM
Hey Ryknows,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
12-08-2021 12:45 PM
No it wasn’t resolved the app still doesn’t show the correct temperature to what it is outside.
12-20-2021 09:12 PM
Jake - what is the resolution to the "incorrect exterior temp being displayed" issue?
12-21-2021 05:01 AM
Their fix action is to ignore us and the problem and hope we go away
12-21-2021 11:12 AM
Hey all,
I am sorry for the frustrations that have occurred. I understand that this is not the most ideal situation. There could be a couple of reasons why your device may be showing the wrong temp. I would recommend taking a closer look at the article here, as it has more details on that, and some troubleshooting steps that may help.
Best regards,
Jake
12-27-2021 12:25 PM
Hey all,
Please let me know if you are still having trouble, as I will be locking the thread in 24 hours.
Best regards,
Jake
12-08-2021 12:37 PM
Ok. So no help other than to ask if its good now, just so you can close the ticket. lol Great Customer support. lol
No, I unplugged the **bleep** thing and got one that does what I want it to do, not do its own thing. So you can close the ticket.
12-28-2021 11:04 AM
I've been trying to figure this out for months, my location and data are correct. The nest displays some far off outside weather information, which is wrong and useless. I wish we could see the exact location the weather was being read from.
01-25-2022 03:53 PM
Seeing these comments about the Nest reporting inaccurately, and the lack of support tells me not to purchase it like I was considering. I was actually looking here as my Google home had a 10 degree difference from my local news channel this morning.
01-25-2022 04:01 PM
Tbh the nest support team is great Google support team sucks. The nest thermostat is awesome all the other functionality works great. The temp in my house is accurate and maintained what i set it as it’s the app where the error occurs and apparently they don’t have a fix action yet.
06-07-2022 01:10 PM
mine's fixed after I reinputted the street address.