Password

[#1]

My main Nest Gen 3 won’t respond to my iPhone App if I’m away from home.  I think the password needs changing but when I request a link to change the password I’m not receiving an email to do this. Any suggestions? 

[A1d360]

I know this sounds a bit obvious but have you checked your email spam folder just incase the mails are going there. also is you email address uptodate in the app maybe ?

[MelbaDT]

Hey folks, 

Appreciate your answer and suggestion, A1d360.

Sorry for the delayed response, Julieann but thanks for reaching out to the Google Nest Community. I wanted to drop by and check if everything is covered here. Have you tried A1d360's suggestion? Also, do you have a migrated Google account or are you still using the old Nest one?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — do you still need help with your Nest account?

Best, 

Melba