Pin for nest

[rbland]

Can anyone offer assistance. On a prior post I saw that the 1st step to reset the nest pin is to access the PLIST on the nest device via usb. I can pull of the PLIST on my computer but How do I reset my PIN for the nest thermostat?

@David_K 

[David_K]

Hi @rbland 

I've asked a specialist to review this topic and advise on next steps as the next steps can't be shared publicly in the community. Just so you know, it may take a short while for them to do that.

[rbland]

thanks

[virnab · Accepted solution]

Hi rbland,

Thank you for reaching out to our community.

I understand that you have the Nest Learning Thermostat files, including the PLIST, on your computer, and you need the exact procedure or specific reset file required to finalize the PIN unlock. I appreciate your proactive approach to trying to solve this yourself. I can certainly help you with that.

Thank you @David_K for jumping into this thread. I will take it from here.

To help you finalize the unlock process, the team would like to learn more about this situation.  When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted.

Best regards,

Virna

[rbland]

@virnab Thanks. I completed the form.

[virnab]

Hi rbland,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards, 

Virna