09-19-2022 01:28 PM
A friend has just got a Thermostat E. He has plugged in the thermostat into the usb plug and into a socket but it’s not switching on at all, nothing on the display.
Looks DoA to me, but I figured I would ask in here just in case there is a known issue that can be fixed?
Answered! Go to the Recommended Answer.
09-20-2022 05:17 AM
I can reply to this myself...
Despite it not saying in the app or the instructions, there is a period that the unit must charge for before it will come on. Guessing it's about half an hour.
Would be really simple to say this in the app!
09-20-2022 05:17 AM
I can reply to this myself...
Despite it not saying in the app or the instructions, there is a period that the unit must charge for before it will come on. Guessing it's about half an hour.
Would be really simple to say this in the app!
09-23-2022 05:38 PM
Hi TonyCannon,
Thanks for reaching out. I'm sorry to hear about the Nest Thermostat E of your friend. I would just like to clarify, did the thermostat turn on after being charged for 30 minutes?
Thanks,
Edward
09-28-2022 02:23 PM
Hi, yes it did - but this scenario really should be spelled out very clearly on the packaging, a sticker on the thermostat saying "could take a while to charge" would be a good idea
09-27-2022 01:35 PM
Hey there TonyCannon,
Did you have any more questions or need any additional help?
Thank you,
Jeran
09-28-2022 02:25 PM
Hi Jeran, it's all up and running, could be clearer in the packaging that it might need charging though that's for sure!
Thank you for checking
09-28-2022 02:29 PM - edited 09-28-2022 03:01 PM
Hiya TonyCannon,
I totally get that, when I first got my thermostat, it took me a minute to realize it needed to be charged as well. I will pass it up to let Google know that it's not obvious at all. For now, I'll go ahead and lock up the thread.
Have a good one!
Best regards,
Jeran
09-28-2022 02:18 PM
Hey TonyCannon,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran