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Community Member

My heating is set to come on twice a day. It often says preheating several hours before the start time of heating session. Is it meant to take so long to get to required heat(4 hours to reach 21) or am I doing something wrong? 


Community Member

We have noticed the same thing. Boiler kicked in around 4 hours before it was supposed to with the message pre heat. 


Not the kids of thing I expected to happen when I bought this....

Community Member

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Community Member

I've discovered that Whereas my overnight Temp was set to 9deg and my day temp to 19deg the 10deg difference apparently was causing the PREHEAT to come on hours ahead of schedule to enable the 19deg to be achieved by the "startup" time. 

 Thus by increasing the overnight temp to 14 deg and the reducing the startup Temp to 18 Deg it now only has to jump 4Deg so the PREHEAT didn't happen. This is only hinted at in the app help screens but it's not clear so am still experimenting. its a shame you can only find out 24hours later what happened the history is not there 'till tomorrow! I Know its called a LEARNING Stat but I didn't expect that I was the one to be Learning like this!!!