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Presence sensing won't update to new phone

Fireguy50
Community Member

I had a Pixel 3a when I initially set-up my Google Home ecosystem with Nest thermostat.  My wife and I both got Pixel 5 recently, and mine will not update to the new phone. Wife's 3a was smashed and she did a new set-up, then Google Home had her new phone under the old and prompted her to update, which was successful.  While my 3a was still working I plugged them into each other and did the data transfer to the new 5.  Now my Google Home continues to show 3a and will not give the option to update to this 5 phone.  I've logged out of the old Pixel 3a, deleted my membership and had my wife re-invite me to Google Home, but even after logging into Google Home as a new family member, it still has my 3a as the presence sensing device.  It will go to Eco Mode while I'm home.  What am I missing or can I do to get Google Home to reco

7 REPLIES 7

Amyhoulihan75
Community Member

I have this same issue where it won't update to my new phone so the presence sensing is not working. Did you ever get an answer?

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry to hear about the trouble you are running into. I wanted to follow up and see I could be of any help. I found an article that has some troubleshooting steps Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake 

The article was on a different topic.  In the Google home app under presence sensing it shows my old phone.  How do I update it to my current phone?

HI folks,

 

I'm sorry for the late reply and I wanted to stop by and see how I could help.

 

I appreciate your assistance, @Jake.

 

@Fireguy50 and @Ebony, thank you for taking the time in letting us know about your inquiry. I also did find a helpful article that might help about presence sensing. 

 

@Amyhoulihan75, please check if there are multiple devices signed into the same account. Being signed into multiple devices at once can cause issues with presence sensing and location services.

 

Please let us know if that helps, or if the issue still persists.

 

Thanks,

Mark

Hi folks,

 

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

 

Best regards,

Mark

Hi everyone,

 

Chiming in to check if you have additional questions or concerns as we will be locking this thread in 24 hours.

 

Best regards,

Mark

Ebony
Community Member

I had the same issues. I went to the article that Jake mentioned, but it wasn't helpful.