cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23614 Views
  • 0 replies
  • 8 kudos

Resolved! Home with multiple systems and NEST Es. Which system and Nest is causing the URGENT & Problem alert

Over the winter I received numerous alerts from Google indicating my heating systems may need service. The home has two systems and each are controlled by a separate Nest E. How do I tell which system is having the problems? The alert does not includ...

Nest failure to follow schedule

Thermostat is c. 3, years old. Has suddenly started intermittently following the schedule set in the app. Says it is running up to temperature, but doesn't actually fire up the boiler. Boiler has been repeatedly checked by engineers and the issue is ...

Mylo845 by • Community Member
  • 592 Views
  • 3 replies
  • 0 kudos

Support is unhelpful

Google Support is unhelpfulContacted support numerous times to fix my nest temperature sensor from going “offline” all they wanted me to do is reset the nest thermostat and change the battery. Even if the battery was still within the correct voltage ...

H71 error on replacement heat link

I have a gen 2 thermostat and heat link.In January I had Boxt replace my heat link under the Google free service. Up until this that point (3 years or so) it all worked fine.Tonight I got the H71 error and whatever I do I cannot get the thermostat an...

SteveAce by • Community Member
  • 1414 Views
  • 6 replies
  • 0 kudos

How to escalate shockingly poor customer service?

I have a Nest learning thermostat that is out of warranty. The clips on the back have broken off, as they are 1mm thick and if you should ever have to rewrite due to a new furnace or just the weight of the heavy metal thermostat has strained them, th...

Borban by • Community Member
  • 694 Views
  • 3 replies
  • 0 kudos

Nest Learning Thermostat

HELP! Hooked all the old wires to the new Nest but still have BROWN (S1) & BLACK (S2) leftover and Nest doesn’t list those! Where do they go? Thanks!

Which Google Nest is compatible with my system?

I have 5 wires (Rh, Rc, G, Y, W), dual transformer system as furnace and AC are separate. Can someone confirm which Google Nest is compatible with my system? Photo is linked below.Photo of current thermostat: https://photos.app.goo.gl/b1r1U7Kq6k4MBvN...

PWheelans by • Community Member
  • 975 Views
  • 6 replies
  • 0 kudos

Heat pump only works after resetting Nest Thermostat

Greetings. I have an electric heat pump (Payne) with propane auxiliary heat. The auxiliary heat works great and the heat pump has worked well for the last two years with my Nest thermostat. Recently though, I find that occasionally the outside compre...

Gordon2023 by • Community Member
  • 3109 Views
  • 18 replies
  • 0 kudos

Nest Learning Thermostat 2deg Temperature Range

Greetings,Is there a way to set the Nest Learning Thermostat for a two degree temperature range? My broken down ancient relic fossil of a thermostat did this but I can't sort out how to do it with this 300$ product. Just need it to start heating at 7...

Yaacov586 by • Community Member
  • 716 Views
  • 4 replies
  • 0 kudos
to vote
Labels