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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4662 Views
  • 0 replies
  • 5 kudos

No power to Heat Links and thermostat error codes

I have been away from my house for 3 months. And heating has been turned off. When I went to restart heating, I see that there is no power going to my 2 heat links and my two nest thermostats are showimg h71 and h72 codes. I have turned on and off po...

MCull by Community Member
  • 265 Views
  • 3 replies
  • 0 kudos

Nest thermostat will not turn the heating off

Is there an override to turn the sodding thing off? We have turned off learning, turned the temp right down, turned the thing to off turned off our hot water and it’s still turning the heating on both at night and in the day. The boiler is working ri...

LucyA by Community Member
  • 306 Views
  • 3 replies
  • 0 kudos

Can no longer adjust thermostat with nest app on iPhone

Until today I was able to adjust our nest thermostat from my iphone, set schedules etc. Now all I see is an option for Home or Away. I have deleted the app and reinstalled it. No change. I also signed out and back in. Still no change. I can adjust th...

Hf98 by Community Member
  • 606 Views
  • 6 replies
  • 0 kudos

Resolved! Need Help to Determine if 3rd Gen Nest is Fixable

I have a 3rd Gen Nest Learning Thermostat. It was knocked off the wall and it is no longer working. It wasn't a particularly hard fall, and the unit looks fine. No dents, scratches or cracks of any kind. The connection pins are fine. Nothing is bent ...

ANest by Community Member
  • 268 Views
  • 3 replies
  • 0 kudos

Nest PIN

So my Wi-Fi password was changed before it was changed on my Nest. The 4 digit pin keeps saying it’s wrong and I can’t change it from the app because it’s not connected to WiFi anymore. What needs to be done to fix this?

Ktruitt28 by Community Member
  • 338 Views
  • 6 replies
  • 0 kudos

Learning thermostat

After two factory resets the thermostat will recognize my Wi-Fi account but will not connect with the Nest app

Spyder by Community Member
  • 197 Views
  • 3 replies
  • 0 kudos

Heat Link Not Working

Hi,3rd gen heat Link has stopped working. The power is on and the Combi boiler has power but the heat link doesn't have any lights on. The heat link won't reset, there are no lights on at all.It looks like you can't get a replacement; what do I do?Th...

Attache to another account

I have two temperature sensors. With this switch to Google I tried to set them up. It says they are already set up to another account. How can I fix this??

Conrad by Community Member
  • 267 Views
  • 4 replies
  • 0 kudos
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