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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3994 Views
  • 0 replies
  • 5 kudos

E183 Error

My system suddenly has the E183 error (had it for 1.5 yrs with no issues). It won't stay on for more than a few seconds. I swapped the Y1 & G wires and still won't stay on for more than a few seconds and gives the E184 error. I'm definitely getting e...

BordHouse by Community Member
  • 440 Views
  • 3 replies
  • 0 kudos

Nest Therm Stuck

This is my first post. I have 2 Nest therms, upstairs and downstairs. Today the downstairs therm randomly froze, which made it start getting hot downstairs as it wasn’t cooling. The therm said it was 77 degrees, and it was responsive meaning I could ...

Earl_B by Community Member
  • 410 Views
  • 4 replies
  • 0 kudos

App seating

Need help my app clear all the seating and I don’t know how to reseat it

Gihan by Community Member
  • 198 Views
  • 3 replies
  • 0 kudos

Only two wires

Old system only had a white n red wire. Where should I connect them?

Best compatibility??

Online algorithm said I had to upload a photo to determine compatibility. Can someone please look at this pic and let me know? Thanks 

6CC45121-0A20-420B-A9DB-892651A23706.jpeg
mgracegmd by Community Member
  • 217 Views
  • 3 replies
  • 0 kudos

Failure to cool home alert

I received an alert that my home was not cooling off and possibly a door or window was left open. I checked and that was not the case. I did notice that my granddaughter was using the oven, can that cause the alert?

304 by Community Member
  • 205 Views
  • 3 replies
  • 0 kudos

Resolved! Thermostat failed with no wifi or heat link connection

Two hours wasted with customer service today trying to resolve why my thermostat wouldn't connect to wi-fi and heat link. First thermostat lasted 6 months which developed the exact same fault. They agreed to replace the thermostat after less than a 3...

jasonlemm by Community Member
  • 718 Views
  • 9 replies
  • 0 kudos
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