11-25-2022 01:11 PM
Google Home keeps telling me I’m using the app on another phone so will disconnect the phone I’m actually using. I have no other phone. I can switch settings to this phone but it does not save the setting. When I leave my house it doesn’t switch to Away automatically since it thinks I’m using another phone.
11-25-2022 02:46 PM
Have you checked your home address under settings?
11-25-2022 02:59 PM
I did. It’s very frustrating.
11-26-2022 11:27 AM
Try a factory reset instead, have you tried this?
11-26-2022 05:35 PM
I have not tried a factory reset but I can certainly do that.
11-28-2022 11:07 AM
Yeah, try doing this. Then try testing if it recognizes that you're home or away.
11-30-2022 02:42 PM
Thank you for helping out on this thread, eveluna!
Hey there Bjdowell1,
I'm just checking up on this thread, do you have any more questions or need any additional help?
11-30-2022 06:15 PM
No. I feel like it’s the Nest app itself and not the thermostat. The app wants to use an old phone to connect. No matter how many times I switch it to this phone. It reverts back.
12-13-2022 01:29 PM
For confirmation, are you using the Nest app or the Google Home app for the presence sensing feature? Have you tried the steps provided above by our fellow community members?
Keep us posted.
12-13-2022 02:24 PM
If I use Smart Things, presence sensing works. I think I tried Google Home and it didn’t work. So I do have a work around. I guess that’s fine since the Nest app won’t work.
12-14-2022 11:24 AM
I'm glad the "presence sensing" worked using the Smart Things. It would help a lot if you could check out the links below for more information and additional details about those features:
Hope this helps.
12-19-2022 07:41 PM
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
12-20-2022 04:43 AM
I can’t get the app to recognize my phone correctly but I do have a work around so I don’t need any additional help. Thanks!
12-20-2022 03:49 PM
I'm glad that you're able to work this out. As we got our resolution here, I'm going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open up a new thread if you have other questions or concerns or if you wanted to share your workaround.