Problem Reinstalling Thermostat

[DDickie]

I wanted to relocate my thermostat in another room but ended up deleting it.

I’m trying to reconnect it using the App but am having problems.

I really need to speak to someone who can talk me through it.

[MplsCustomer · Accepted solution]

@DDickie 

You'll need to use this link to try to contact Google Nest Support:  https://support.google.com/googlenest/gethelp

[MplsCustomer · Accepted solution]

@DDickie 

You'll need to use this link to try to contact Google Nest Support:  https://support.google.com/googlenest/gethelp

[DDickie · Accepted solution]

Thank you - I was having difficulty finding a contact number for an Advisor.

It took a long time and many attempts but in the end we cracked it!

[EdwardT]

Hi folks,

@MplsCustomer, thanks for the help!

@DDickie, thanks for reaching out! I'm glad to hear that you were able to reach out to our team. Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi DDickie,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi DDickie,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward