QC Code Access

[idniclee]

Can you please tell me how to safely access the QR code on the back of the thermostat face?  What is the secret to taking the round face off the base, without damage?  Thanks! 

[RT63]

The QR code is on the back of the thermostat.  Just pull the thermostat straight away from the wall to expose the code.  Make sure you line up the connector on the control with the connector on the wall plate before you put it back.  Just be careful that you don't throw the thing across the room when you tug it off the wall.  🙂

[EdwardT]

Hi folks,

@RT63, thanks for the help!

@idniclee, how's it going with your Nest Thermostat? Were you able to check the back of your thermostat for the QR code? Let us know if you have other questions.

Thanks,

Edward

[EdwardT]

Hi dniclee,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Ryan_G]

Hey dniclee,

I'd like to jump in here and check if you've seen Edward's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Edward.

Regards,

Ryan 

[Jeff515]

I am having wifi connectivity issues too. My Learning Nest will not see my wifi. good battery charge, C wire connected. Router was re-booted. Fiber optic wifi and all other devices working.

[Ryan_G]

Hey Jeff515,

Thanks for reaching out here in the Google Nest Community.

What are the steps you've tried so far? Did you try to restart or reset your Nest Thermostat Wi-Fi network?

Let us know how it goes by replying to this thread.

Regards,

Ryan

[MelbaDT]

Hey folks, 

How are your thermostat devices now? 

Jeff515, have you had the chance to try Ryan's suggestion above?

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,
Ryan 
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan