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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3999 Views
  • 0 replies
  • 5 kudos

Thermostat missing

The thermostat has disappeared off my phone. I cannot get to it. I’ve had to change my password and nothing is working. My son in another state has access to it as usual. But I’m freezing. LolHelp!!  

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Debdabum by Community Member
  • 199 Views
  • 4 replies
  • 0 kudos

App not talking to thermostat issue

Himy app is not talking to thermostat.I’ve restarted device , Wi-Fi hub even re-download app from App Store , nothing.thermostat is connected to Wi-Fi hub but nothing on app .can anyone help please.

Andy17 by Community Member
  • 448 Views
  • 7 replies
  • 0 kudos

No previous thermostat

Hello,I currently don't have a thermostat in my home. How do I check compatibility for my Nest PRO?Thanks

Gite by Community Member
  • 300 Views
  • 6 replies
  • 0 kudos

Locking a nest thermostat

Is there a way to lock out the Nest Thermostat? I have a 1st gen and 2nd gen in my home on which I can set a pin. But I can't seem to do it on my new "Nest Thermostat"Thanks

sdmitchell by Community Member
  • 585 Views
  • 11 replies
  • 0 kudos

Nest Learning Thermostat - wifi connection

My thermostat was connected to my wifi for almost a year and now has disconnected and I cannot get it to reconnect. I have not changed the SSID or password since.Any ideas on how to get it back connected? I've reset it, I've removed it and reinstalle...

ken34wh by Community Member
  • 255 Views
  • 6 replies
  • 0 kudos

Thermostat gen 3 app

I had the 3rd gen thermostat installed last July 2021, had it all set up and the app put on my mobile phone. I was able to schedule hot water and heating at the click of a button via the app on the mobile.However, I have recently changed my mobile ph...

Danno297 by Community Member
  • 211 Views
  • 3 replies
  • 0 kudos

Wire connectivity

My old thermostat had an O (orange wire) and a B (brown wire), what are the compatible connectors on the nest.I also have a Y(yellow)G (green)W (white)C (Blue)RH (red)

Tmcgoo by Community Member
  • 168 Views
  • 3 replies
  • 0 kudos
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