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Reconnect Thermostat remotely - now with QR code or Pin

jimb310
Community Member

In my prior post regarding reconnecting a thermostat to google home remotely, I was told that without the QR Code or the 6 digit pin, there was not way to do this.  However after acquiring the 6 digit pin on the thermostat, I was still unable to add the device.  What I found after looking through additional/older threads is that you need BOTH the QR Code/6 digit pin AND to be connected the same wifi network as the thermostat.  Since I don't have a VPN into the house, I was unable to add the device via the google home app even with the 6 digit pin and even though the thermostats are online with internet access.

These thermostats are working and had remote access but were accidentally deleted from the home app.  Very frustrating that the only answer seems to be that you have to physically be in front of the device to add it again in the google home app.

5 REPLIES 5

Markjosephp
Community Specialist
Community Specialist

Hello jimb310,

 

I'm sorry to hear about the issues that you're having when trying to access your Nest Thermostat on the Google Home App when you're away.

 

For best pairing result, you have to place your phone with the Nest Thermostat at least 12 inches away from each other, which is the closest acceptable distance for pairing. If you have a family member available at home, you can try asking them to add the device back to the Google Home App using the same email account so you can get the access back. Here's your guide on how to add your Nest Thermostat.

 

Please let me know if that helps, or if you have any other questions or concerns.

 

Thanks,

Mark

Hi Mark,

Thanks for the reply.  To be honest, it actually doesn't help.  This is information that I've had from the start of this journey.  I'm fine with setting up the units and when I can physically get there I will be able to resolve this issue. 

My requests for assistance were specifically how to resolve this remotely and the answer is that it is not possible. If a unit is accidentally or intentionally removed from the Home App, the only resolution is to be physically onsite to restore it.   I believe that to be a very large negative for this product and the Home App.

I made this 2nd post so anyone else trying resolve this type of issue and searching for answers will find this information and not waste time trying to get the QR Code/Pin which was the recommended solution to my original post (which I cannot edit or update).

But I do appreciate you reading this and trying to help so thank you again for the reply.

Jim

Markjosephp
Community Specialist
Community Specialist

Hi jimb310,

 

Thanks for getting back and I appreciate your patience. I understand that it's important for you to have access to and control over your Nest thermostat using the Google Home App.

 

We would love to have full functionality, adding Nest devices to the Google Home App remotely via codes. Who knows, this might get added in the future. Our team is really working to bring more features to Google Home App and I think your request will be a great addition. We appreciate users who are keen to share with us their insights, and we'll be sure to pass this to the right team. Stay tuned to our Google Nest Community page for news and announcements.

 

I'm going to be locking this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

 

Thanks,

Mark

HI Mark,

Here is the request that I would submit.  There should be a restore deleted devices option - this would avoid my situation (accidental deletion).  If not, for devices that have already been setup (online with wifi connection) should be able to be an add to a house location option.  Lastly, when a device has been previously setup (as these are), the system should skip over the whole wiring and labels steps and just re-establish the connection to the home app with the new location.  The only process allowed seems to be solely centered on new installations and there isn't a simple re-connect path.  Happy to discuss these in more detail with anyone who is interested.

Hello there,

 

I know how important this is to you. Rest assured that we'll take note of it—we'll ensure that we'll learn from your experience as we continually improve our products and services.

 

Please feel free to create a new thread with this topic as I will be locking this thread in 24 hours.


Best regards,

Mark