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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4517 Views
  • 0 replies
  • 5 kudos

E294 Error

Had 6 wire to old therm. Matched wires by color to nest until tan wire was left & *OB not used so put it there. OK? I have error E294 showing & am unable to choose settings, heat etc.

lbhayden by Community Member
  • 702 Views
  • 4 replies
  • 0 kudos

One thermostat on line the other offline

The system was installed by a professional last week.We installed the downstairs thermostat with no problem. The upstairs installed and then would not connect. So we called technical support and they told us to remove the downstairs device. We did th...

Dflak by Community Member
  • 291 Views
  • 5 replies
  • 0 kudos

Heat Link Not Responding

Heat Link not responding. After multiple attempts to reset and also having an electrician look and confirming power is available to the heat link, it will still not power on. There is no blue ring. Thermostat itself is still powering on but won't con...

Heatlink stopped working

Our Nest has been working fine until recently the thermostat stopped connecting to the heat link. The heat link no longer has a light showing, so I guess it needs a reset or replacement. Can someone help? Thanks

Eoinp by Community Member
  • 638 Views
  • 12 replies
  • 0 kudos

Nest gen 3 wireless display clicking

Hoping someone can help.Last week the wireless display unit suddenly stopped showing anything. I followed instructions on manually resetting the unit but still nothing. Removing the display from the base and plugging in via USB-micro to power the dis...

huggies15 by Community Member
  • 596 Views
  • 9 replies
  • 0 kudos

Resolved! Wiring Connections

I have only one red wire from my old thermostat. Do I need to create a jumper to wire to both RH and RC or can I just wire to one? I saw a post that seemed to imply wiring to one of those will work and that my Nest will provide power to both. Is that...

Royg by Community Member
  • 376 Views
  • 4 replies
  • 0 kudos
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