Thermostat wifi connectivity issues

[Ayh1]

My AC is offline , not able to connect to wifi 

[CoolingWizard]

Are you trying to remotely connect to your nest thermostat over the Internet? Are you having difficulty because your nest thermostat is no longer connected to Wi-Fi in your home? 

i’m afraid you need to provide more details of what you were trying to do.

AC Cooling Wizard

[Ayh1]

Yea I cannot connect it through the app , and the physical device never worked after the set up 

[Ayh1]

Google home is the app I used to set it up 

[CoolingWizard]

If you have a Nest Thermostat, it only uses Google Home App.  The Nest Learning Thermostat uses the Nest App to install and setup the Learning Thermostat 

The AC Cooling Wizard

[Ayh1]

Tks for answering , it was working without problem before it got disconnected from the wifi 

[zoeuvre]

Hi Ayh1, 
 

Thanks for reaching out, and I’m sorry to hear about the situation. Let’s sort this out. 

A few questions: does it show offline in the Nest or Google Home app or is it indicated on the Nest device? Are other non-Nest devices in the home offline? Has there been any recent change in the home Wi-Fi network? Lastly, is the Wi-Fi router or access point within a reasonable range (1 to 15 meters) of between three and fifty feet from the Nest devices?
 

I’ll look forward to your response. 

I appreciate your help, @CoolingWizard. 

Best,

Zoe

[zoeuvre]

Hi there,
 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[Jenelyn_O]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

I appreciate your help, @CoolingWizard and Zoe.

Regards,

Jenelyn