Reconnect Thermostat remotely w/o QR code or Pin

[jimb310]

I have two Nest thermostats in a 2nd home.  Both are connected to the WiFi and working as far as I can tell.  Before leaving the home group, the user who set them up deleted both thermostats from the home.  I now have no control of them.

I can see them on my WiFi, I have their MAC address and their names have a 4 digit code but I have no way to see the 6 digit PIN or the QR code without traveling to the house.  Is there a way to re-connect them to the Home App without the QR code and Pin so that I can control them again?  Thanks for any help.

[David_K · Accepted solution]

Could you get someone to send you a photo of the QR code and/or digits above it?

Without the QR code or digits above it, you can't setup the thermostat with the app.

[jimb310]

Thanks for the reply.   It is a challenge to get someone onsite which is why I posted the question.   If that is the only answer, then I'll have to go that route.  I'll be taking pictures of all QR codes going forward.  Lesson learned.

[Jeran]

Hey there jimb310,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, David!

Best regards,
Jeran
 

[jimb310]

Hi Jeran,

The answer is the answer - someone has to be physically there to see the codes.  It's not something I can do with MAC address or 4 digit code in the device name remotely.  That's disappointing to hear but it is what it is and I appreciate the clarity.

[Jeran]

Hey there jimb310,

No problem at all, I'm sorry that we couldn't resolve the issue. If you had any more questions or concerns, we would be happy to address them, otherwise, I'll go ahead and lock this thread in 24 hours.

Best regards,

Jeran