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Reconnecting Nest Sensor

Jack68
Community Member

I went on my Nest App. For some reason I had to reset my thermostat. I was successful but then tried to connect the sensor. The app reads “the sensor is already connected to another account “. How do I reset the sensor so I can add it to my account? Your help is greatly appreciated.

Jack68

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there Jack68, 

 I'm sorry to hear that you're having an issue with pairing your Nest Sensor to a new account. To get it paired, we need to completely remove it from the previous account first. Here's how:

  1. Sign in to the Nest app where the Nest Sensor is previously linked.
  2. If you have another home, on the app home screen, tap the Menu  icon in the top left corner. Then select the home that has the product you’d like to remove.
  3. On the app home screen, tap Settings .
  4. Tap the product you’d like to remove (For Guard, Detect and Tag, tap Security, then the product you’d like to remove).
  5. Scroll down and select Remove Nest Sensor.

Let us know how it goes.

 

Best regards,

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Jake
Community Specialist
Community Specialist

Hey Jack68,

 

I wanted to reach out and let you know that I will be locking the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake