09-06-2021 06:30 PM
I went on my Nest App. For some reason I had to reset my thermostat. I was successful but then tried to connect the sensor. The app reads “the sensor is already connected to another account “. How do I reset the sensor so I can add it to my account? Your help is greatly appreciated.
Jack68
09-10-2021 02:41 PM
Hey there Jack68,
I'm sorry to hear that you're having an issue with pairing your Nest Sensor to a new account. To get it paired, we need to completely remove it from the previous account first. Here's how:
Let us know how it goes.
Best regards,
Garrett DS
09-14-2021 02:42 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
09-15-2021 03:04 PM
Hey Jack68,
I wanted to reach out and let you know that I will be locking the thread at this time. If you have any questions from here, please feel free to create a new post.
Best regards,
Jake