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Remove previously used phone

Veekee
Community Member

Home Away Assist worked superbly for over 6 years, until I got a new iphone - because the old one stopped being able to connect to wifi.  The app frequently doesn't turn the thermostat down, or on, because it shows a "Previously used phone" as being a device that decides if I am at home - rather than the new iPhone deciding my location.  I have tried going to my google account and clicked "I don't recognise this device", reset the password as requested - but the old device is still there, possibly because it cannot connect to wifi to be removed.

Heeeelp!

2 REPLIES 2

Biekegroen
Community Member

I have the same issue!! Have you found a solution..? 

Sorry, no responses to my thread and I'm still stuck with Nest not doing as I expect some days😫