Replacement nest thermostat

[Isaac3627]

Over a week ago you were supposed arrange a replacement Nest thermostat, I’m an elderly gent and contacted with a valid reason for swap . 
it was confirmed this would happen and I have still not had contact to arrange swap. 
I can’t turn heating on yet and it’s very cold .

please can you help

[EJ_34]

Try this from Google:-

Can I turn my heating on without Nest thermostat?

If you can't control heating with your Google Nest thermostat or the app, the Heat Link and thermostat may be disconnected. You can press the Heat Link's button to turn heating on and off until the connection is restored.

The button is in the centre of the heat link unit

[Markjosephp]

Hello everyone,

Thank you for taking the time to let us know about your inquiry.

I appreciate your input, @EJ_34.

@Isaac3627, I'm sorry for the inconvenience you've experienced, and I completely understand the urgency of your situation, especially during these cold days. 

I want to assure you that we take your concerns seriously, and I'm here to help you check the status of your replacement request. To assist you more, can you share with us your support ID number from your previous contact? This would help us review the status and make a follow-up if needed. Also, from what country are you posting?

I'll look forward to your response.

Best regards,
Mark