Replacement wall mounting bracket for new Google Nest Thermostat

[toddmp17]

The metal wall mounting bracket that came with my new Google Nest Thermostat or the separately purchased trim plate (not sure which because a licensed HVAC contractor mounted the thermostat) came out of the box with a cross-threaded attachment hole.  The not-so-helpful Google Nest Help Desk indicated that they couldn't help me with what should be an item covered under warranty.  Unbelievable.  I would expect them to quickly ship a new bracket with no questions asked like Delta did with a faucet component.  I can't find the bracket online.  Any suggestions.  So disappointed in the customer service that I was provided by Google Nest.

[Houptee]

The plastic plate has no threads so you must be talking about the metal plate.

You only need the metal plate if you have a outlet box inside the wall that the thermostat wire comes out of.

Usually there is no box in the wall for thermostats and you use the wood screws to screw into the stud or use plastic anchors into the sheetrock.

If you need that metal plate it is included in the trim plate kit so you can order another one on Amazon for about $15

[Jake]

Hey toddmp17,

I wanted to check in and see if you managed to see Houptee's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Thank you so much Houptee for the helpful reply.

Best regards,
Jake

[EdwardT]

Hi toddmp17,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie