Hi @Morganbrianna28,
Thanks for reaching out to the community! I understand that since you moved into a new rental property, you've tried several troubleshooting steps like performing a factory reset on your Nest Thermostat, which is greatly appreciated. Despite all your efforts, the thermostat is still showing the house icon. I'm here to help!
I would like to ask you some questions to provide you with the most relevant information about that:
- Which Nest Thermostat do you have? How to tell which Nest Thermostat you have.
- You mentioned you did a factory reset. How did you do it?
- The thermostat isn't allowing a full setup. Could you show me what you see on the screen when you try to set it up?
In the meantime, I'd like to share some troubleshooting steps that might help you:
- Check the wires if they are fully inserted.
- Turn off power to your system at the breaker box, fuse box or system switch. This helps prevent damage to your system and keeps you safe.
- Remove the thermostat from the wall.
- Check the wires to see if they are inserted properly into the base.
- Restart your Nest thermostat.
- Nest Learning Thermostat and Nest Thermostat E:
- Press and hold the thermostat ring down until the display turns off.
- Release the ring, then press it once to begin startup again.
- Nest Thermostat.
- Pull the display off the base.
Remove the batteries and put them back in, then reattach the display to the base.
@junebennett, thanks for the suggestion, it's a good idea to try!
Visit our Help Center to learn more about Nest thermostat stuck during startup.
Please feel free to share any additional details you think might be relevant.
Best regards,
Eduardo
