Seasonal Savings - how to get rid of ‘completed’ message on Nest unit

[StartledJesus]

Hello. I have had Seasonal Savings on for 3 weeks, more by default than by choice. It has now finished, but I cannot get rid of the ‘completed’ message on the circular Nest unit display. Screen options are ‘More’ ‘Back’ and OK, but I cannot move the cursor/highlight to OK., or get rid of the message. Tablet display is fine. 

Please advise. 

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Have you tried resetting the device? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 
 

Best regards,

Jake

[Markjosephp]

Hello folks,

Thanks for helping, Jake.

@StartledJesus, It appears that you have the Nest Thermostat 2020 version based on the options you're seeing. If so, please try restarting your thermostat by pulling off the display from its base and removing the batteries for at least 3 minutes before plugging them back in to refresh.

Please let me know if that helps, or if the issue still persists.

Regards,

Mark

[Markjosephp]

Hello StartledJesus,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark