Seasonal Savings

[JohnOski]

I have seen several strings with info on how to turn off Seasonal Savings, and I have followed the steps but I continue to get a request every year on each of my four thermostats to opt in.  I would like to never again see these so how do I PERMANENTLY disconnect from Seasonal Savings?  

[zoeuvre]

Hi JohnOski, 

Thanks for reaching out to us, and I'm sorry to hear about the situation.

Please follow the steps in this guide on how to turn off the Seasonal Savings for your Nest Thermostat. 

Let us know if you have any other questions. We're happy to help. 

Best,

Zoe

[JohnOski]

Hi Zoe,

Thank you for your response.  Unfortunately I had already read through the guide you referenced and it does not address my issue.  I am looking for a way to completely eliminate any connection between my Nest thermostats and the Seasonal Savings program.  This guide only talks about ending or declining to participate in a current program but not how to be removed from any future requests to participate in any future programs.  That is what I am looking for.  I would appreciate your help with that.  Thank you....

[zoeuvre]

Hi there, 

Thanks for the follow-up information. The Nest Thermostat E and Nest Learning Thermostat both offer the Auto-Schedule feature, using their capacity to understand your preferences to define the perfect schedule. Going into Settings and switching off Auto-Schedule should stop other automatic changes like Seasonal Savings completely. 

Let us know how it goes.

Thanks,

Zoe

[JohnOski]

Thank you very much for this information.  I will make the change you suggest in Settings and see what happens the next time a Seasonal Savings offer is scheduled to appear. 

[zoeuvre]

Hi folks, 

@JohnOski, Sounds like a plan! If you come across other information you'd like to pass along or have more questions, feel free to create a new post along so we can assist you more. 

@Dougals, thanks for sharing your situation about the same matter, and I'm sorry to hear about it. Don't give up on us yet — we'd like to further check on this. Could you fill out this form and let me know once you're done?

Regards,

Zoe

[Dougals]

Thank you for responding. However, I get an error message when I click on the form link: DNS_PROBE_FINISHED_NXDOMAIN

[zoeuvre]

Hi Dougals, 

Thanks for checking in on it. Try to click on this for the form, and let me know if that works.

Best regards,

Zoe

[Dougals]

The link worked and I completed the form.

[zoeuvre]

Hello there, 

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you further. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments. Please let me know if you need more assistance.

All the best,

Zoe

[Dougals]

Your suggestions do not solve the problem. Auto-schedule is OFF and has been OFF all along. I have disabled just about every automated process I can find. When the seasonal savings announcement appears, I click "no thanks" but in a few months it pops up again. I don't have any other app or arrangement with the power company to monitor or control my HVAC system.

Here's the thing. We are retired. We don't have a work schedule, or any other schedule for that matter. I want to set the schedule myself and be able to control it remotely. That's it. I now believe it was a mistake to buy this product, but I have it and now I just want to disable this seasonal savings function. Permanently. You'd think a company the size of Google could tell us how to do that.