Seasonal Savings

[iameline]

I'm seriously considering legal action -- NEST turned on seasonal savings while I was away for Christmas -- without any permission. It reduced the set points significantly -- I have temperature sensitive pets and an elderly relative living in the home.

How can I trust my thermostat if google./nest changes the set points without my permission? Haw can i prevent anything like this happening again (short of tossing the thermostat in the trash)?

[johnCNA]

I'm pretty sure I got a notification on my phone when that started and I had a chance to say 'No Thanks".  At any rate, you can turn it off by doing the below:

• To stop using Seasonal Savings, open the Nest app, go to your thermostat and select History 
  . If Seasonal Savings is running, you will find how many days remain and a Stop button.

The full article is here:

https://support.google.com/googlenest/answer/9244739?hl=en&co=GENIE.Platform%3DAndroid

[iameline]

As I wrote above -- I got no notification, and they turned it on *without consent*. It cannot be turned off at the thermostat. And it almost killed one of my pets. They should have a read of section 430(1.1-a & c) of the criminal code of Canada. If it happens again I will file a complaint under that section.

[targon]

I had the seasonal saving program silently turned on. When I decided to turn it off, there was nothing about it in the history tab, but the temperature still kept changing. I'll just leave the solution here.

Apparently, the seasonal savings program prefilled my empty schedule. Support suggested clearing the schedule on thermostat itself. Here are the instructions:

Perfect! Now lets reset schedules, press the ring and choose "Settings", "Reset" and "Schedule.

The thermostat was working fine for a few years before with auto schedule turned off and clear schedule.

[johnCNA]

Hmmm - Mine shows up on the thermostat in settings under "Energy Programs".

I agree that it was bad form to turn it on automatically unless you opt out.  Should be the other way around!

[iameline]

"bad form" does not come close to describing it. Criminal mischief (Section 430, subsections 1.1 & 5, CCOC) comes closer in my opinion.

[RawEffect]

Mischief in regards to data? Wow. I'm posting here just to follow this nonsense. Google didn't come along and willfully delete your hard drive, they changed your temperature (you allege) without permission and didn't destroy your property. You should have taught your elderly resident how to operate the thermostat you installed in case you're unable to control the thermostat remotely. The mental gymnastics to reach this conclusion is impressive. I really want to see this proceed.

[JMeeder]

This was a terrible policy and did cause a lot of problems, lost product and safety issues for the thermostat that controlled my tenant's bakery space.   There is not clear opt out option or selection.  I have a call in to support on how to opt out.    This was a completely irresponsible action on Google's part.   They could have emailed and education where you could opt in, but not to change the schedule otherwise. 

[BILL8]

You cannot turn off seasonal savings  I made the mistake of resetting the thermostat to factory settings, thinking that would fix it.  Now it stuck on thinking I have a dual fuel system. No way to fix. The useless support doesn't have a clue on a fix. Suggested paying a pro-nest installer to fix what was not broken. I'm not sure, but they are all about not wanting homeowners to install or fix issues they have created with updates.  A couple of years ago I had two thermostats that could not locate wifi connections and they had to be sent back to Google to be repaired.